Introduction

Many business owners are frustrated with Google My Business (GMB) forcing video verification as the only option for verifying their profile. This new process has led to confusion and inconvenience, especially for those without the required setup or technical expertise. If you’re stuck with no other options for verifying your business, this guide will help you understand why this happens and what you can do to resolve it.

In this article, we will cover:

• Why Google requires video verification
• Steps to complete video verification successfully
• Alternative options (if available)
• How to contact Google Support for verification issues

Why Google Requires Video Verification

Google has implemented video verification to reduce spam and fraudulent business listings. By requiring a live or pre-recorded video, Google ensures that only legitimate businesses are listed in Google Search and Maps.

Common Reasons for Video Verification:

• New business profiles with no prior verification
• Suspicious location changes or updates
• Lack of historical data or online presence
• Increased security measures to prevent fake listings

Steps to Complete Google My Business Video Verification

If you’re stuck with only the video verification option, follow these steps to increase your chances of approval:

1. Access Your Google My Business Account
   • Go to Google Business Profile and sign in.
2. Start the Verification Process
   • Google will prompt you to complete a video recording or live video call.
3. Capture the Right Information in Your Video
   • Show your business location (storefront, signage, office, or workspace).
   • Display business tools and equipment relevant to your services.
   • Provide proof of your ownership, such as invoices, receipts, or legal documents.
4. Submit Your Video for Review
   • If pre-recorded, ensure your video meets Google’s guidelines before submitting.
   • If live, be prepared to answer Google’s questions during the call.
5. Wait for Google’s Decision
   • Google may take a few days to approve or reject the verification.
   • Check your email for updates or follow up in your GMB dashboard.

Are There Alternative Verification Methods?

Unfortunately, many users report that video verification is the only option available. However, in some cases, alternative verification methods may be possible:

• Postcard Verification: If eligible, Google sends a physical postcard with a code to your business address.
• Phone Verification: Some businesses may receive a call or text with a verification code.
• Email Verification: Certain businesses might be allowed to verify via email.
• Google Support Request: Contact Google and request another method (success is not guaranteed).

How to Contact Google Support for Verification Issues

If video verification is not feasible, reaching out to Google Business Support may help:

1. Visit Google’s Support Page: Google My Business Help
2. Submit a Support Request: Explain your issue and request an alternative method.
3. Use the Community Forum: Post your issue in Google’s Business Profile Community to get advice from experts.
4. Contact via Social Media: Sometimes, reaching out via Twitter (@GoogleMyBiz) can yield a faster response.

Conclusion

Google’s video verification process may be frustrating, but it’s designed to maintain the integrity of business listings. While alternative verification options are limited, following the correct steps and contacting Google Support may help resolve the issue. If you’re still struggling, consider reaching out to Google’s community for further assistance.

Need more help? Let us know in the comments!